Haviryx™ is owned and operated by Shenzhen Liliang Technology Co., Ltd. | Legal Representative: Jiao Yuliang | Email: service@haviryx.com | Phone: +86 18777469164
Business Address: Unit 2310P7, Tower A, Galaxy Century, No. 3069 Caitian Road, Gangxia Community, Futian Subdistrict, Futian District, Shenzhen
Purpose of These Terms
These Terms of Service govern store-related services offered through Haviryx™, including product listings, submission and administration of orders, fulfillment, transportation support, returns, refunds, and customer service.
By using the store to submit an order, customers agree to the store terms applicable to that interaction together with product-specific information made available before the order is finalized.
Business Operating the Store
Haviryx™ is the retail brand operated by Shenzhen Liliang Technology Co., Ltd.
The company's legal representative is Jiao Yuliang.
Store-related questions may be directed to:
Email: service@haviryx.com
Phone: +86 18777469164
Product Listings
We aim to describe products in a clear and reasonably accurate manner.
Product listings may include photographs, materials, dimensions, specifications, functions, compatibility information, intended uses, and other details relevant to the item.
Customers should review the relevant listing before submitting an order.
Minor differences resulting from photography, lighting, screens, manual measurements, packaging updates, or production batches do not necessarily mean that an item materially differs from its description.
Product Availability
Availability may change.
The presence of a product on the website does not guarantee indefinite availability.
If an item cannot reasonably be fulfilled because it becomes unavailable, we may contact the customer and provide an appropriate resolution.
Accurate Customer Information
Customers are responsible for providing information that is reasonably accurate and complete.
This includes recipient, contact, and delivery information.
If incorrect information is discovered, contact service@haviryx.com or +86 18777469164 promptly.
Whether a requested modification can be completed depends on the actual fulfillment and dispatch status.
Order Review
An order may be reviewed or declined where reasonably necessary because of circumstances such as:
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Product unavailability;
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Obvious listing or technical errors;
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Suspected fraudulent activity;
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Delivery restrictions;
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Legal restrictions;
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Website misuse;
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Circumstances that make fulfillment objectively impracticable.
This provision is not intended to avoid legitimate obligations relating to an order that has already been properly accepted and fulfilled.
Dispatch and Transportation
Orders require preparation before dispatch.
After dispatch, estimated transportation time is generally 3–7 business days.
The delivery estimate may be affected by carrier conditions, destination, customs procedures where applicable, public holidays, severe weather, or events outside reasonable operational control.
Tracking and Delivery Concerns
Where tracking is available, tracking information may be provided after dispatch.
If a parcel appears materially delayed, lost, damaged in transportation, or cannot reasonably be located, contact customer support.
We will review relevant circumstances rather than treating one tracking event as automatically decisive in every situation.
Returns
Eligible products may be returned within 30 calendar days after delivery.
Customers should obtain appropriate return instructions before sending an item.
The company's public business address is not automatically the return destination for every order.
Preference-Based Returns
Where a correctly supplied and non-defective product qualifies for a preference-based return, the customer may be responsible for return transportation costs.
Return eligibility remains subject to the Return Policy.
Product Problems
If an item arrives damaged, defective, incorrect, incomplete, or materially inconsistent with its applicable description, the customer should contact us.
We may request reasonable supporting information.
Depending on the circumstances, the solution may include replacement, return arrangements, refund, or another reasonable remedy.
Refund Timing
Approved refunds are generally completed within 7–10 business days after the applicable review and approval process has been completed.
Customer Service Standard
Customer service requests are normally reviewed and responded to within 3 business days.
Contact:
service@haviryx.com
+86 18777469164
Intellectual Property
Unless otherwise indicated, the Haviryx™ brand, original website copy, graphics, visual elements, logos, and other protected materials may be subject to applicable intellectual property rights.
Access to the website does not transfer ownership of those rights.
Acceptable Store Use
Customers and visitors must not use Haviryx™ services to:
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Commit fraud;
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Knowingly provide false information;
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Attempt unauthorized access;
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Introduce malicious code;
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Interfere with store security;
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Impersonate another person without authority;
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Deliberately abuse return or customer service systems;
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Violate applicable law.
Legitimate complaints, return requests, delivery inquiries, and product concerns do not constitute misuse merely because they are unfavorable to the store.
External Service Providers
Some store operations may depend on independent infrastructure or service providers, including hosting, logistics, security, communications, or fulfillment services.
Our use of external providers does not eliminate our responsibility to review legitimate customer concerns relating to our own store obligations.
Consumer Protection
Nothing in these Terms of Service is intended to exclude consumer rights or business responsibilities that cannot lawfully be excluded.
Consistent Store Standards
Where applicable, the following rules are intended to remain consistent across Haviryx™:
Return Window: 30 calendar days after delivery
Refund Timing: 7–10 business days after applicable approval
Transportation Estimate: 3–7 business days after dispatch
Customer Support Handling: Within 3 business days
Changes to These Terms
We may revise these Terms when reasonably necessary because of changes in law, operational procedures, website functions, or store practices.
Revisions will not be intentionally used to retroactively remove rights that already arose under an existing order.
Questions About These Terms
Company: Shenzhen Liliang Technology Co., Ltd.
Legal Representative: Jiao Yuliang
Email: service@haviryx.com
Phone: +86 18777469164