Haviryx™ is owned and operated by Shenzhen Liliang Technology Co., Ltd. | Legal Representative: Jiao Yuliang | Email: service@haviryx.com | Phone: +86 18777469164
Business Address: Unit 2310P7, Tower A, Galaxy Century, No. 3069 Caitian Road, Gangxia Community, Futian Subdistrict, Futian District, Shenzhen
Shipping Information
This Shipping Policy explains how Haviryx™ handles dispatch, transportation estimates, tracking, delivery exceptions, lost shipments, address concerns, and related customer support.
Transportation Estimate
The estimated transportation period is generally:
3–7 business days after dispatch
This period describes estimated carrier transportation after the parcel has been dispatched.
It does not represent an unconditional guarantee that every parcel will arrive on a specific date.
Factors That May Affect Delivery
Transportation may be influenced by circumstances such as:
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Delivery destination;
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Carrier network conditions;
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Local transportation capacity;
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Customs procedures where applicable;
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Public holidays;
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Severe weather;
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Regional disruption;
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Incorrect address information;
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Incomplete recipient information;
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Other circumstances outside reasonable operational control.
Where a material delivery problem occurs, customers may contact our support team.
Order Preparation and Dispatch
Orders require preparation before being transferred to the relevant carrier.
Transportation begins after dispatch.
If a particular product requires an unusual preparation arrangement, relevant information should be communicated where appropriate.
Fulfillment Arrangements
Depending on product availability, destination, logistics capacity, and operational requirements, an order may be fulfilled through different facilities.
The publicly displayed business address of Shenzhen Liliang Technology Co., Ltd. should not be interpreted as the physical dispatch location of every Haviryx™ order.
We do not intend to represent an order as originating from a particular local location where that representation would be inaccurate.
Shipping Charges
Where shipping charges apply, the applicable information should be presented during the order process before the order is finalized.
Any promotional delivery arrangement should be applied according to the conditions presented with that offer.
Tracking
Where tracking is available, tracking information should be provided after dispatch.
The carrier's system may require time before the first event becomes visible.
A short delay in the appearance of tracking information does not necessarily indicate that the parcel has failed to enter the transportation network.
Tracking Support
If tracking remains unchanged for an unusual period, contact:
Email: service@haviryx.com
Phone: +86 18777469164
Please provide the order number and available tracking details.
Customer service inquiries are normally reviewed and responded to within 3 business days.
Delayed Shipments
If an order materially exceeds its expected transportation window, we may review:
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Carrier tracking history;
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Delivery destination;
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Logistics information;
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Address information;
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Known transportation disruptions;
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Other relevant circumstances.
Where appropriate, we may contact or consult the applicable logistics provider.
Lost Shipments
Where available information reasonably indicates that a shipment has been lost, we will review the circumstances and provide an appropriate resolution.
Depending on the situation, that resolution may include replacement, refund, or another reasonable remedy.
The transfer of a parcel to a carrier does not automatically prevent us from reviewing a legitimate lost-package concern.
Parcels Showing as Delivered
A customer who cannot locate a parcel showing as delivered should first check:
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The stated delivery area;
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Mailbox or package area;
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Household members;
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Reception desk;
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Building management;
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Parcel lockers;
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Carrier notices;
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Other reasonable secure delivery locations.
If the parcel still cannot be found, contact service@haviryx.com or +86 18777469164.
The carrier's delivery event will be considered as part of the review but will not automatically prevent a reasonable inquiry.
Address Accuracy
Customers should provide a complete and accurate delivery address.
If an address issue is discovered, customer support should be contacted as soon as possible.
Changes may no longer be technically possible after fulfillment or carrier handling has progressed.
Cross-Border Transportation
Certain orders may travel through cross-border logistics networks.
Where applicable, customs procedures and local import requirements may affect transportation.
We aim to describe delivery arrangements accurately and not create a false impression about dispatch origin.
Damaged During Transportation
If an item arrives damaged, retain the product and packaging where reasonably possible and contact:
service@haviryx.com
+86 18777469164
Photographs or video may be requested where helpful to evaluate the condition.
Related Return and Refund Rules
Eligible products may be returned within 30 calendar days after delivery, subject to our Return Policy.
Approved refunds are generally completed within 7–10 business days after the applicable review and approval process.
Shipping Support Details
Brand: Haviryx™
Company: Shenzhen Liliang Technology Co., Ltd.
Legal Representative: Jiao Yuliang
Email: service@haviryx.com
Phone: +86 18777469164
Support Handling Time: Within 3 business days