Haviryx™ is owned and operated by Shenzhen Liliang Technology Co., Ltd. | Legal Representative: Jiao Yuliang | Email: service@haviryx.com | Phone: +86 18777469164
Business Address: Unit 2310P7, Tower A, Galaxy Century, No. 3069 Caitian Road, Gangxia Community, Futian Subdistrict, Futian District, Shenzhen
Return Period
Haviryx™ offers a 30-calendar-day return period after delivery for eligible products.
A return request should be submitted within this period.
Requests submitted after the applicable period may not qualify unless otherwise required by applicable law.
Starting a Return
Before sending any product, contact:
Email: service@haviryx.com
Phone: +86 18777469164
Please provide:
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Order number;
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Product concerned;
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Reason for the request;
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Relevant photographs or video where appropriate;
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Other information reasonably necessary to evaluate the request.
Customer service requests are normally reviewed and responded to within 3 business days.
General Return Condition
For a preference-based return, the product should generally:
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Be returned within the applicable 30-calendar-day period;
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Remain unused beyond what is reasonably necessary for inspection;
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Not have been intentionally damaged or materially altered;
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Include original components and accessories where reasonably possible;
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Include original packaging where reasonably possible;
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Be capable of being identified as the product supplied under the relevant order.
Reasonable inspection does not automatically make an otherwise eligible return invalid.
Return Destination
The public business address displayed on the Haviryx™ website is provided to identify Shenzhen Liliang Technology Co., Ltd. as the operator of the store.
It is not automatically the designated return facility for every order.
Customers must contact support before sending a return.
After an eligible request has been reviewed, the appropriate return destination and instructions will be provided.
Sending an item without the correct return instructions may make identification and processing more difficult.
Preference-Based Returns
A preference-based return may include situations where:
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The customer changes their mind;
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The product is no longer wanted;
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The customer selected an incorrect variation despite accurate listing information;
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The correct and non-defective item was supplied but the customer decides not to keep it.
For eligible preference-based returns, return transportation costs may be the customer's responsibility.
Damaged Products
If an item arrives damaged, customers should retain the item and relevant packaging where reasonably possible and contact us promptly.
We may request photographs or video where they are reasonably useful for reviewing the condition.
Defective Products
If a product appears defective upon arrival or does not function materially as described, contact customer support.
We will review the information provided and determine an appropriate resolution.
Incorrect or Incomplete Orders
If the wrong item was supplied or a material component is missing, contact service@haviryx.com or +86 18777469164.
Where the issue is confirmed, we will provide an appropriate corrective solution.
Responsibility for Return Transportation
For an eligible preference-based return of a correctly supplied and non-defective product, the customer may be responsible for the return transportation cost.
Where the return is required because the item was damaged, defective, incorrect, or materially inconsistent with its description, the customer will not be required to bear additional return transportation costs solely to correct that problem.
Review of Returned Goods
A returned product may be inspected after receipt.
The review may consider:
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Whether the item corresponds to the relevant order;
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Product condition;
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Missing accessories or components;
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Signs of use beyond reasonable inspection;
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Damage occurring after delivery;
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Compliance with the applicable return requirements.
A legitimate return will not be rejected merely because of a minor packaging issue that does not materially affect the returned product.
Refund Timing
After the applicable return has been received where return shipment is required, reviewed, and approved, an approved refund is generally completed within 7–10 business days.
Delayed or Missing Deliveries
Delivery concerns are handled separately from ordinary preference-based returns.
If a parcel appears materially delayed, lost, or cannot reasonably be located, contact:
service@haviryx.com
+86 18777469164
We may review tracking records and delivery circumstances before determining an appropriate solution.
Abuse and Fraud
We reserve the right to investigate credible evidence of return fraud, deliberate product substitution, manipulated evidence, or other intentional misuse.
This provision does not prevent customers from making legitimate return requests, quality complaints, or delivery claims.
Mandatory Consumer Rights
Nothing in this Return Policy is intended to remove rights that cannot lawfully be excluded under applicable consumer protection requirements.
Where mandatory law gives a customer greater protection, the applicable mandatory requirement will prevail.
Return Support
Company: Shenzhen Liliang Technology Co., Ltd.
Legal Representative: Jiao Yuliang
Email: service@haviryx.com
Phone: +86 18777469164
Normal Support Handling Time: Within 3 business days