Haviryx™ is owned and operated by Shenzhen Liliang Technology Co., Ltd. | Legal Representative: Jiao Yuliang | Email: service@haviryx.com | Phone: +86 18777469164
Business Address: Unit 2310P7, Tower A, Galaxy Century, No. 3069 Caitian Road, Gangxia Community, Futian Subdistrict, Futian District, Shenzhen
Frequently Asked Questions
Who operates Haviryx™?
Haviryx™ is owned and operated by Shenzhen Liliang Technology Co., Ltd.
The company's legal representative is Jiao Yuliang.
How do I contact Haviryx™?
You can contact our customer support team using:
Email: service@haviryx.com
Phone: +86 18777469164
Customer support requests are normally reviewed and responded to within 3 business days.
What information should I provide when contacting support?
For order-related matters, please provide your order number whenever possible.
For a product issue, include the product name and a clear explanation of the concern.
Photographs or video may be useful when the request relates to visible damage, an incorrect product, missing components, or another condition that needs to be reviewed.
What is the estimated transportation time?
Estimated transportation time is generally 3–7 business days after dispatch.
This timeframe is an estimate and may be affected by destination, carrier operations, customs procedures where applicable, public holidays, severe weather, transportation disruption, or other circumstances outside ordinary operational control.
Does the transportation estimate begin when the order is submitted?
No.
The 3–7 business day transportation estimate begins after dispatch.
Order preparation takes place before carrier transportation begins.
Will tracking information be available?
Where tracking is available for the delivery method used, tracking information should become available after dispatch.
Carrier systems may require additional time before the first tracking event appears.
What should I do if tracking stops updating?
If tracking remains unchanged for an unusually long period, contact service@haviryx.com or +86 18777469164.
Please provide your order number and any available tracking information.
We may review the carrier record and other relevant circumstances.
What if tracking indicates delivery but I cannot find the parcel?
First check the delivery address, mailbox or parcel area, household members, reception desk, building management, parcel lockers, and other reasonable delivery locations.
If the parcel still cannot be located, contact our customer service team.
A delivery scan does not automatically prevent us from reviewing a reasonable delivery concern.
What is the return period?
Eligible products may be returned within 30 calendar days after delivery.
Return eligibility is subject to the conditions described in our Return Policy.
How do I start a return?
Contact:
Email: service@haviryx.com
Phone: +86 18777469164
Provide the order number, product involved, reason for the return, and any supporting information reasonably relevant to the request.
Do not automatically send a product to our public business address.
Approved returns will receive the appropriate return instructions.
Who handles return transportation costs?
For an eligible preference-based return involving a correctly supplied and non-defective product, the customer may be responsible for return transportation costs.
If an item arrives damaged, defective, incorrect, or materially different from the applicable description, we will provide an appropriate solution without requiring the customer to bear additional return transportation costs solely because of that problem.
When is an approved refund completed?
Approved refunds are generally completed within 7–10 business days after the applicable review and approval process.
What if the product arrives damaged?
Contact service@haviryx.com or +86 18777469164 promptly.
Provide your order number and information showing the issue.
Depending on the circumstances, the resolution may include replacement, return arrangements, refund, or another reasonable solution.
Can I return an item directly to the company address shown on the website?
Not automatically.
The business address displayed on this website identifies Shenzhen Liliang Technology Co., Ltd. as the operator of Haviryx™.
The appropriate return destination may differ depending on the product and fulfillment arrangement.
Always obtain return instructions before sending the item.
Can I request an order change?
Contact us as soon as possible.
Whether an order can be changed depends on its current preparation and dispatch status.
We cannot guarantee a modification after carrier handling has begun.
Are product photographs exact representations?
We aim to show products accurately.
Minor differences in color, appearance, packaging, or dimensions may arise from lighting, screen settings, manufacturing batches, or measurement methods.
A material difference should be reported to customer support.
How quickly will customer service respond?
Customer service requests are normally reviewed and responded to within 3 business days.
Where can I read the complete rules?
Please review our Privacy Policy, Return Policy, Shipping Policy, Terms of Service, and Terms of Use for more detailed information.