Haviryx™ is owned and operated by Shenzhen Liliang Technology Co., Ltd. | Legal Representative: Jiao Yuliang | Email: service@haviryx.com | Phone: +86 18777469164
Business Address: Unit 2310P7, Tower A, Galaxy Century, No. 3069 Caitian Road, Gangxia Community, Futian Subdistrict, Futian District, Shenzhen
Customer Service Center
Haviryx™ provides customer support for product questions, existing orders, delivery concerns, tracking matters, returns, refunds, damaged goods, incorrect goods, and general website inquiries.
Main Contact Channels
Customer Support Email: service@haviryx.com
Customer Support Phone: +86 18777469164
Normal Customer Service Handling Time: Within 3 business days
Customer service requests may be submitted using the contact information above. Requests are normally reviewed and responded to within 3 business days.
Information to Include in Your Request
Providing complete information helps us review a request efficiently.
Where applicable, please include:
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Order number;
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Customer name associated with the order;
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Product concerned;
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Description of the question or issue;
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Relevant delivery or tracking information;
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Photographs or video where a product condition needs to be reviewed.
Customers should avoid sending information that is unrelated to the request.
Product Questions
If you have a question about a product before ordering, contact us using the email address or telephone number above.
Please identify the relevant product and explain the information you need.
We will make reasonable efforts to provide information based on the product details available to us.
Existing Order Assistance
For assistance with an existing order, provide the order number wherever possible.
If a requested change concerns an order that has already entered preparation or carrier handling, the requested modification may no longer be technically possible.
We will review the actual order status before responding.
Delivery and Tracking Assistance
Estimated transportation time is generally 3–7 business days after dispatch.
If a shipment appears unusually delayed, tracking information has not updated for an extended period, or a parcel cannot reasonably be located, contact:
Email: service@haviryx.com
Phone: +86 18777469164
Please provide the order number and available tracking information.
A carrier status will be reviewed as part of the overall circumstances rather than used automatically to dismiss a reasonable delivery concern.
Damaged, Defective, or Incorrect Goods
If an item arrives damaged, defective, incorrect, incomplete, or materially different from its description, contact us promptly.
Please provide:
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Order number;
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Product name;
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Description of the issue;
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Photographs or video where reasonably relevant.
We will review the available information and determine an appropriate solution.
Return Assistance
Eligible products may be returned within 30 calendar days after delivery, subject to the Return Policy.
Customers should contact us before sending an item back.
Our publicly displayed business address identifies the company operating Haviryx™ and should not automatically be treated as the return warehouse for every order.
Approved return requests will receive the applicable return instructions and destination.
Refund Assistance
Approved refunds are generally completed within 7–10 business days after the applicable return review and approval process.
If you believe the applicable timeframe has passed, contact:
service@haviryx.com
+86 18777469164
Please include the relevant order number.
Business Information
Brand: Haviryx™
Company: Shenzhen Liliang Technology Co., Ltd.
Legal Representative: Jiao Yuliang
Address: Unit 2310P7, Tower A, Galaxy Century, No. 3069 Caitian Road, Gangxia Community, Futian Subdistrict, Futian District, Shenzhen
Email: service@haviryx.com
Phone: +86 18777469164
Support Handling Time: Within 3 business days